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Frequently Asked Questions (FAQ)

Home Care Services FAQ

What is home care for seniors?

Home care is non-medical care provided for seniors in their own home by a personal caregiver.

It’s no secret that most people would rather remain in their own homes as they get older. But when frailty, forgetfulness or chronic illness make living alone too difficult, home care is the answer. Help from our trained caregivers will allow you or your loved one to maintain quality of life and lifestyle.

Caregivers from Home Care Powered by AUAF provide seniors care and assistance required to live independently. Eligibility will be based on the determination of need evaluated by case management. From there, you can pick your own caregiver or let us match you up with one of the trained and certified caregivers from Home Care Powered by AUAF. Your comfort level is of the highest importance, so the choice of caregiver is always yours.

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What types of senior services are offered under the Home Care Powered by AUAF program?

Home Care Powered by AUAF offers a full range of non-medical home care services, related to daily living. A trained caregiver can provide in-home services such as cleaning, planning and preparing meals, doing laundry, shopping and running errands. Caregivers may also assist moderately impaired participants with personal care tasks, such as dressing, bathing, grooming and following special diets.

Detailed list of caregiver services includes:

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How do I qualify for the Medicaid-funded services?

Home Care Powered by AUAF offers a medicaid-funded home care service for seniors. To be eligible, individuals must meet all current requirements, which include people who are/have:

  • 60 years old or older;
  • U.S. citizens or legal aliens;
  • Residents of Illinois;
  • Non-exempt assets of $17,500 or less (Non-exempt assets do not include home, car, or personal furnishings.); and
  • An assessed need for long-term care (to be at risk for nursing facility placement as measured by the Determination of Need (DON) assessment).

NOTE: Level of income does not affect eligibility for the program.

As a licensed agency of the IDoA, we abide by the requirements of the Illinois CCP.

Documentation required for prospective clients includes copy of:

  • Social Security Card
  • Medicaid or Medicare card
  • State ID with updated address
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How are home care services for seniors determined?

Senior care is a delicate subject, and every family we serve receives a custom care plan (Plan of Care) specific to their needs. The Illinois Department on Aging counselor (case manager/care coordinator) will conduct a visit to determine:

  • Enrollment eligibility;
  • Types of home care services required (Plan of Care);
  • Number of hours of care per day, week, or month required to achieve these services.

Thereafter, the CCU or MCO counselor will conduct an annual visit to determine:

  • Continued care;
  • Determination of care;
  • Change (if any) in type of home care services, and hence the hours to achieve the new Plan of Care.
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Do I need a physician’s authorization for home care services?

No. You don’t need pre-authorization, pre-qualification, certification or even a prescription from your physician for Home Care Powered by AUAF services. However, you do need to meet with case management from the CCU to determine the level of care required.

 

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Do I have to sign a contract locking me into services?

The only contract you need to sign is to accept services, which can be cancelled at any time.

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What are the costs associated with in-home care services?

Our services are covered under a state-funded program, which means they come at no cost to you.  Private payments are currently not accepted for the in-home services.

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I have insurance and I’m not sure if it covers non-medical home care services. Will Home Care Powered by AUAF verify coverage prior to starting service?

Home Care Powered by AUAF does not verify insurance information prior to starting home care services, however, your CCU counselor will verify your coverage prior to start of services.

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Do I pay the caregiver directly?

No, you are not responsible for any payment toward the caregiver. You are not invoiced for services, and you’ll never be asked to pay an additional fee to any employee. Currently, our services are funded by Medicaid, and we deal directly with either a Care Coordinator Unit (CCU) or Managed Care Organization (MCO) for payment.

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Do you accept credit card payments?

Currently, we do not accept private payments, including credit card payments, for the in-home care services.

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Can you care for someone in a facility (hospital, nursing home, or assisted living)?

No. Currently our program offers elderly care in the form of in-home care only.

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What if a client needs to be put in a care facility while receiving Home Care Powered by AUAF services?

If a client who is receiving services from Home Care Powered by AUAF needs to be placed in a care facility for a temporary time period, home care services will be placed on hold. Services will be reactivated once the individual comes back home and requires assistance again.

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Are your caregivers trained and insured?

Yes, caregivers are trained and insured. Every caregiver must successfully complete training courses, and meet the requirements of the Community Care Program recognized by Illinois Department of Aging. All caregivers receive mandatory tri-annual training by Home Care Powered by AUAF. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.

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Will I have a choice in picking my caregiver before he or she comes to my home?

Yes. We encourage your involvement in the decision-making process. We try our best to match you with someone who can work with you and on your schedule, but most importantly someone with whom you are comfortable. You will have the final say in choosing a caregiver.

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What are the working hours for caregivers?

Working hours for caregivers at Home Care Powered by AUAF are between 6 a.m. and 8 p.m., Sunday through Saturday.

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What happens if a caregiver is unable to show up for a scheduled shift?

If your caregiver is unavailable for any reason, every effort to provide another caregiver is made immediately.

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If there is a problem with my caregiver, can I switch?

Our goal is to establish a long-term caregiving relationship with you and your caregiver. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law). Should you want to request another caregiver for any reason, we’ll search for a match until you are happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If you receive care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. Our goal will remain the same even if you require multiple caregivers. We want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

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How do I apply to be a caregiver for your agency?

To apply to be a caregiver with Home Care Powered by AUAF, you must have a want to work with individuals who are need of your services, in a caring manner. You must pass a criminal background check; have a copy of your social security card and a valid driver’s license or state ID; provide proof of citizenship or legal status and employment authorization; and you need to provide a copy of either a high school or college diploma. If you’re interested, please contact Fred Mishow at 877-947-2685 or at careers@homecare-aid.com.

 

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What languages do you speak?

Our staff currently speaks English, Assyrian, Arabic, Armenian, Persian (Farsi), Turkish and Russian. Caregiver assistance can provided in the comfort of your own home, in the language you speak.

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How long will it take to get a caregiver?

Home Care Powered by AUAF first requires a signed client agreement. Afterward, the client receives a Plan of Care and start date. We have immediate caregiver availability once you are ready for the services.

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How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your home. The written service agreement stipulates the exact restrictions on the use of your information. Unauthorized individuals will not be given access to information without a client’s – or legally authorized representative’s – formal consent.

We will not sell your information to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to your care.

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Do you have a caregiver readily available?

Yes, we have a number of caregivers ready to meet your in-home care needs.

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Where do you provide services?

Our main office is located in Lincolnwood, Illinois. We provide services throughout the Chicagoland area, in addition to the North and Northwest suburbs. Below is a list of where we provide home care services:

NORTH AND NORTHWEST SUBURBS:

  • Arlington Heights
  • Barrington Hills
  • Bartlett
  • Bellwood
  • Berkeley
  • Berwyn
  • Broadview
  • Brookfield
  • Des Plaines
  • East Dundee
  • Elgin
  • Elk Grove Village
  • Evanston
  • Forest Park
  • Glencoe
  • Glenview
  • Glenview
  • Hanover Park
  • Hillside
  • Hoffman Estates
  • Inverness
  • Kenilworth
  • LaGrange Park
  • Lincolnwood
  • Maywood
  • Melrose Park
  • Morton Grove
  • Mount Prospect
  • Niles
  • North Riverside
  • Northfield
  • Northlake
  • Oak Park
  • Palatine
  • Park Ridge
  • Prospect Heights
  • River Forest
  • Riverside
  • Rolling Meadows
  • Rosemont
  • Schaumburg
  • Skokie
  • South Barrington
  • Stone Park
  • Streamwood
  • Westchester
  • Western Springs
  • Wheeling
  • Wilmette
  • Winnetka 

CHICAGOLAND NEIGHBORHOODS:

  • Austin
  • Belmont Cragin
  • Bucktown
  • Chicago
  • Dunning
  • Edgewater
  • Edison Park
  • Forest Glen
  • Goose Island
  • Humboldt Park
  • Irving Park
  • Jefferson Park
  • Lakeview
  • Lincoln Park
  • Lincoln Square
  • Logan Square
  • Loop
  • Near North Side
  • Near West Side
  • O’Hare
  • Old Town
  • Pilsen
  • Portage Park
  • Rive North
  • Rogers Park
  • South Loop
  • University Village
  • Uptown
  • West Garfield Park
  • West Loop
  • West Park
  • West Ridge
  • West Town
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How long have you been in business?

Home Care Powered by AUAF has been serving our communities as a home care agency for more than 25 years.

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Home Care is located in Lincolnwood and serves the following areas in Illinois:  North and Northwest Suburbs   •   Arlington Heights   •   Barrington Hills   •   Bartlett   •   Bellwood   •   Berkeley   •   Berwyn   •   Broadview   •   Brookfield   •   Des Plaines   •   East Dundee   •   Elgin   •   Elk Grove Village   •   Evanston   •   Forest Park   •   Glencoe   •   Glenview   •   Hanover Park   •   Hillside   •   Hoffman Estates   •   Inverness   •   Kenilworth   •   LaGrange Park   •   Lincolnwood   •   Maywood   •   Melrose Park   •   Morton Grove   •   Mount Prospect   •   Niles   •   North Riverside   •   Northfield   •   Northlake   •   Oak Park   •   Palatine   •   Park Ridge   •   Prospect Heights   •   River Forest   •   Riverside   •   Rolling Meadows   •   Rosemont   •   Schaumburg   •   Skokie   •   South Barrington   •   Stone Park   •   Streamwood   •   Westchester   •   Western Springs   •   Wheeling   •   Wilmette   •   Winnetka   •   Chicagoland Neighborhoods   •   Austin   •   Belmont Cragin   •   Bucktown   •   Chicago   •   Dunning   •   Edgewater   •   Edison Park   •   Forest Glen   •   Goose Island   •   Humboldt Park   •   Irving Park   •   Jefferson Park   •   Lakeview   •   Lincoln Park   •   Lincoln Square   •   Logan Square   •   Loop   •   Near North Side   •   Near West Side   •   O'Hare   •   Old Town   •   Pilsen   •   Portage Park   •   Rive North   •   Rogers Park   •   South Loop   •   University Village   •   Uptown   •   West Garfield Park   •   West Loop   •   West Park   •   West Ridge   •   West Town   •