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Frequently Asked Questions (FAQ) – Home Care Services

In-Home Care Services FAQ

What is home care for seniors?

Home care is non-medical care provided for seniors in their own home by a trained, personal caregiver.

It’s no secret that most people would rather remain living in their own home as they get older. But when frailty, forgetfulness or other chronic illness make living alone too difficult, home care can be the answer for many seniors. Help with non-medical care from our trained caregivers will allow you or your loved one to maintain the quality of life and the lifestyle they are used to. 

Providing Non-Medical In-Home Care to Seniors

Caregivers from Home Care Powered by AUAF provide seniors the type of care and assistance required to live independently at home. Eligibility for these services will be based on the determination of need that is evaluated by case management. From there, you and your family can pick your own caregiver or let us match you up with one of the trained and certified caregivers from Home Care Powered by AUAF. Your comfort level is of the highest importance to us, so the choice of caregiver is always yours. Contact us for more information. We are happy to answer any questions about our senior home care program that you may have, and we welcome your inquiry.

home care caregivers provide non-medical care to seniors

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What types of senior services are offered under the Home Care Powered by AUAF program?

Home Care Powered by AUAF offers a full range of non-medical home care services, related to daily living. A trained caregiver can provide in-home services such as cleaning, planning and preparing meals, doing laundry, shopping and running errands. Caregivers may also assist moderately impaired participants with personal care tasks, such as dressing, bathing, grooming and following special diets.

Detailed list of caregiver services includes:

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How Do I Qualify For The Medicaid-funded Home Care Services In Illinois?

Home Care Powered by AUAF Offers Home Care Services Covered by Medicare & Medicaid. home care service for seniors. To be eligible, individuals must meet all current requirements, which include people who are/have:

  • 60 years old or older;
  • U.S. citizens or legal aliens;
  • Residents of Illinois;
  • Non-exempt assets of $17,500 or less (Non-exempt assets do not include home, car, or personal furnishings.); and
  • An assessed need for long-term care (to be at risk for nursing facility placement as measured by the Determination of Need (DON) assessment).

NOTE: Level of income does not affect eligibility for the program.

As a licensed agency of the IDoA, we abide by the requirements of the Illinois Community Care Program.

Documentation required for prospective clients includes copy of:

  • Social Security Card
  • Medicaid or Medicare card
  • State ID with updated address
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How are home care services for seniors determined?

Senior care is a delicate subject, and every family we serve receives a custom care plan (Plan of Care) specific to their needs. The Illinois Department on Aging counselor (case manager/care coordinator) will conduct a visit to determine:

  • Enrollment eligibility;
  • Types of home care services required (Plan of Care);
  • Number of hours of care per day, week, or month required to achieve these services.

Thereafter, the CCU or MCO counselor will conduct an annual visit to determine:

  • Continued care;
  • Determination of care;
  • Change (if any) in type of home care services, and hence the hours to achieve the new Plan of Care.
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Do I need a physician’s authorization for home care services?

No. You don’t need pre-authorization, pre-qualification, certification or even a prescription from your physician for Home Care Powered by AUAF services. However, you do need to meet with case management from the CCU to determine the level of care required.


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Do I have to sign a contract locking me into home care services?

The only contract you need to sign is to accept services, which can be cancelled at any time.

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What are the costs associated with in-home care services?

Our home care services are covered under a state-funded program, which means they come at no cost to you.  Private payments are currently not accepted for the in-home services.

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I have insurance and I’m not sure if it covers non-medical home care services. Will Home Care Powered by AUAF verify coverage prior to starting service?

Home Care Powered by AUAF does not verify insurance information prior to starting home care services. However, your CCU counselor will verify your coverage prior to start of services.

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Do I pay the home service caregiver directly?

No, you are not responsible for any payment toward the caregiver. You are not invoiced for in-home care services, and you’ll never be asked to pay an additional fee to any employee. Currently, our services are funded by Medicaid, and we deal directly with either a Care Coordinator Unit (CCU) or Managed Care Organization (MCO) for payment.

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Do you accept credit card payments?

Currently, we do not accept private payments, including credit card payments, for the in-home care services.

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Can you care for someone in a facility (hospital, nursing home, or assisted living)?

No. Currently our program offers elderly care in the form of in-home care only.

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What if a client needs to be put in a care facility while receiving Home Care Powered by AUAF services?

If a client who is receiving services from Home Care Powered by AUAF needs to be placed in a care facility for a temporary time period, home care services will be placed on hold. In-home care services can be reactivated once the individual comes back home and requires assistance again.

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Are your in-home caregivers trained and insured?

Yes, our in-home caregivers are trained and insured. Every caregiver must successfully complete training courses, and meet the requirements of the Community Care Program recognized by Illinois Department of Aging. All in-home caregivers receive mandatory tri-annual training by Home Care Powered by AUAF. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.

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Will I have a choice in picking my caregiver before he or she comes to my home?

Yes. We encourage your involvement in the decision-making process. We try our best to match you with an in-home caregiver who can work with you and on your schedule, but most importantly someone with whom you are comfortable. You will have the final say in choosing your caregiver.

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What are the working hours for in-home caregivers?

Working hours for in-home caregivers at Home Care Powered by AUAF are between 6 a.m. and 10 p.m., Sunday through Saturday.

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What happens if an in-home caregiver is unable to show up for a scheduled shift?

If your caregiver is unavailable for any reason, every effort to provide another caregiver is made immediately.

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If there is a problem with my in-home caregiver, can I switch?

Our goal is to establish a long-term caregiving relationship with you and your in-home caregiver. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law). Should you want to request another caregiver for any reason, we’ll search for a match until you are happy. We understand that a strong rapport and trust with an in-home caregiver is vital to a successful home care experience.

If you receive care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. Our goal will remain the same even if you require multiple caregivers. We want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

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How do I apply to be a caregiver for your agency?

To apply to be a caregiver with Home Care Powered by AUAF, you must have a desire to work with individuals who are need of your services, in a caring manner. You must pass a criminal background check; have a copy of your social security card and a valid driver’s license or state ID; provide proof of citizenship or legal status and employment authorization; and you need to provide a copy of either a high school or college diploma. If you’re interested, please contact Fred Mishow at 877-947-2685 or at [email protected].


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What languages do you speak?

Our staff currently speaks English, Assyrian, Arabic, Armenian, Persian (Farsi), Turkish and Russian. In-home caregiver assistance can provided in the comfort of your own home, in the language you speak.

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How long will it take to get an in-home caregiver?

As people get older, they may find that they no longer adhere to the personal care routines they’ve maintained over the years. It may have become challenging because they have difficulty safely managing day-to-day tasks.  The situation at home may have changed, and you might want to get help from a Home Caregiver. So here is the answer to how long will it take to get an in-home caregiver?

Caregivers from Home Care Powered by AUAF provide seniors the type of care and assistance required to live independently at home. Eligibility for these services will be based on the determination of need that is evaluated by case management.

Visit our  FAQ section to know more about the process. Home Care Powered by AUAF first requires a signed client agreement. Afterward, the client receives a Plan of Care and start date. We have immediate caregiver availability once you are ready for the home care services.

If you cannot come to our office to learn more or sign up your parent or loved one for elderly care services, we can send a representative to you to get the initial process started. Give us a call at 312-971-6321 to know how long it will take to get an in-home caregiver?

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How is the privacy of my personal information maintained?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver ever comes to your home. The written service agreement stipulates the exact restrictions on the use of your information. Unauthorized individuals will not be given access to information without a client’s – or client’s legally authorized representative – formal consent.

We will not sell your information to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to your care. Your privacy is important to us.

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Do you have an in-home caregiver readily available?

Yes, we have a number of caregivers ready to meet your in-home care needs.

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Where do you provide services?

Home Care Agency In Chicago

Home Care Powered by AUAF is a leading provider of non-medical in-home care services in the Chicagoland area for more than 25 years. Our main office is located in Lincolnwood, Illinois. We provide services throughout the Chicagoland area, including the North and Northwest suburbs. This FAQ page answers the question where do you provide services?


The Northwest Suburbs of Chicago include Arlington HeightsBuffalo GroveDes PlainesElk Grove VillageHarwood HeightsHoffman EstatesLong GroveMount ProspectNilesNorridgePalatinePark RidgeProspect HeightsSchaumburg, and Wheeling.

North Shore suburbs

We serve in the north suburbs Buffalo Grove; Deerfield; Des Plaines; Evanston; Glencoe; Glenview; Golf; Green Oaks; Harwood Heights; Highland Park; Highwood; Kenilworth; Lake Bluff; Lake Forest; Libertyville; Lincolnshire; Lincolnwood; Mettawa; Morton Grove; Mundelein; Niles; Norridge; Northbrook; Northfield; Park Ridge; Riverwoods; Rosemont; Skokie; Vernon Hills; Wheeling; Wilmette; and Winnetka.


We also importantly serve in the Chicagoland neighborhood which includes Austin, Belmont Cragin, Bucktown, Chicago, Dunning, Edgewater, Edison Park, Forest Glen, Goose Island, Humboldt Park, Irving Park, Jefferson Park, Lakeview, Lincoln Park, Lincoln Square, Logan Square.

And we also cover Loop, Near North Side, West Ridge, Near West Side, O’Hare, West Park, Old Town, Pilsen West Garfield Park, Portage Park, River North, Rogers Park, South Loop, University Village,Uptown, West Loop, West Town.

We offer compassionate, dignified help with personal aspects of daily living, such as toileting, so that seniors can avoid skin infections, unpleasant odors, and general hygiene problems.

Our core mission is to ensure our clients’ healthy lifestyles and well-being. Call us today at 312-971-6321 and ask Where do you provide services and learn how Home Care Powered by AUAF can help with your personal care needs. 

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How long have you been in business?

Home Care Powered by AUAF has been serving our communities as a home care agency for more than 25 years.

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